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Service charges

Service charges are payments by a resident towards the cost of services such as cleaning of communal areas, street lighting on estates, gardening and safety checks.

When you receive a service charge statement it will be broken down to individual items. Below you can a glossary of terms to explain these, as well as frequently asked questions about service charges.

Service charges – glossary of terms

Service charges – frequently asked questions

Service charges – your rights and obligations

If you have any queries relating to your service charges, please contact our Service Centre on 020 7613 8080 or e-mail