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Our offices close at 5pm on 18th April and reopen on 23rd April. During this time our contractors will only provide emergency repairs, such as for total electricity loss and major leaks. If you have an emergency repair call 020 7613 8080.


This page provides information on any consultation activities we are currently carrying out with residents, as well as the results of previous consultations.

Cleaning services consultation

In spring 2018, we consulted residents about the cleaning service we provide and received 185 responses from them. Later, 12 of those residents joined us at three workshops to talk about their suggestions and ideas to improve the service.

We have looked at all this feedback and how we could use it to shape the next cleaning contract, which will be in place in early 2019.

You can look at our report about the survey and the workshops below.

2018 cleaning services consultation results