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Making a complaint about us

At Newlon we aim to provide the best possible service. If you feel we have done something badly, for example not completing a repair on time or giving a poor response to a query, then we want to hear about it. We follow a strict procedure to investigate any complaints.

How to make a complaint

To help us deal with your complaint effectively please make sure that the information you provide to us is as detailed as possible.

If you have a complaint about your neighbours rather than our services then this is treated as anti-social behaviour (ASB). As a result you will need to report it the ASB team. You can find details about how to do this on our anti-social behaviour page.

You can read our complaints policy below.

Housing Ombudsman

The Housing Ombudsman Service (housing-ombudsman.org.uk) can offer support to residents making a complaint, and considers complaints that have exhausted our complaints process.

We have completed a self-assessment form which demonstrates our compliance with the Housing Ombudsman’s Complaint Handling Code, which you can find below.

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