Making a complaint

At Newlon we aim to provide the best possible service. If you feel we have done something poorly, for example a failure to perform a repair on time or inadequate responses to your queries, then we want to hear about it.

How to make a complaint

• Email us at serviceresolution@newlon.org.uk.
• Call our Service Centre on 020 7613 8080.
• Visit us in person at Newlon House or any of our other offices. To make an appointment call our Service Centre on 020 7613 8080 or e-mail serviceresolution@newlon.org.uk.
• Fill in our online complaints form.

In order to deal with your complaint effectively and efficiently please ensure that the information you provide is as detailed and specific as possible.

You can read full information about our complaints process by downloading our complaints leaflet.

Please note that if you want to complain about problems with your neighbours rather than our services this is usually treated as anti-social behaviour (ASB) and you will therefore need to report it the ASB team. You can find details of how to do this on our anti-social behaviour page.