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Our Service Standards

We aim to provide Newlon residents with a high standard of service and to always respond to enquiries quickly and effectively.

If you need to contact us we have a ‘2-ten’ service standard. This means that we should always acknowledge your enquiry within two working days and give you a full response within ten working days.

You can read our service standards in full by downloading the ‘Our Service Standards’ leaflet in the leaflets and brochures section of this website.

To find out how well we are doing at providing services, please go to our performance page.

How can I make a complaint or give compliments?

If you are not happy with a service that we have provided and you wish to make a complaint then visit the making a complaint section of the website.

If you are pleased with a service that you have received and want to give a compliment to a particular member of staff or team, then email it to customerservice@newlon.org.uk.