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Our Service Standards

We aim to provide Newlon residents with a high standard of service and to always respond to enquiries quickly and effectively.

If you need to contact us we have a ‘2-ten’ service standard. This means that we should always acknowledge your enquiry within two working days and give you a full response within ten working days.

You can read our service standards in full, by downloading the ‘Our Service Standards’ leaflet in the ‘leaflets and brochures‘ section.

If you want to know how well we are doing at providing services, please go to the ‘our performance‘.

Complaints and comments

If you are not happy with a service that we have provided and you wish to make a complaint please visit our ‘making a complaint‘ section.

If you are pleased with a service that you have received, and want to give a compliment to a particular member of staff or team, then email it to customerservice@newlon.org.uk.