Paying your rent
We have made it possible for you to pay your rent in many different ways so that you can choose which one is easiest for you.
My Newlon, online self-service portal
You can pay your rent and download statements anytime 24/7 through My Newlon, our self-service portal. Register at my.newlon.org.uk/signin using your seven digit agreement number which can be found on any rent statement or correspondence from Newlon.
Monthly Direct Debit
This is the most simple and easy way to pay your rent. You don’t have to go to the bank or post office as the money goes directly from your bank account to Newlon. You can pay monthly (on any day of the month), fortnightly or weekly. If your rent changes we automatically change the amount collected from your bank so you don’t have to. To use this service you need to fill out a direct debit form. You can call 020 7613 8080 or 0800 316 7989 to set up a direct debit on the phone.
You can save time pay paying online. You will need an allpay payment card, as you need to quote the reference number when you register to pay. If you don’t have a card and you would like to order one, then contact the Service Centre on 020 7613 8080 or 0800 316 7989.
To pay your rent online now using your allpay payment card visit www.allpayments.net.
The allpay app
You can opt to pay direct from mobile devices with the allpay app, which is free to download from a variety of app stores. Once you have downloaded the app onto your device you can sign up by entering your email address, your rent payment card number and your bank card details for payment.
- Android phone users can download the allpay app from Google Play.
- iPhone users you can download it from the App Store.
You can choose to pay your rent using allpay’s secure SMS text message payment system. All you need to do is register at www.allpayments.net/textpay. To register you will need a UK registered mobile phone, your credit or debit card and your allpay payment card. If you don’t have an allpay card and you would like to order one, then contact the Service Centre on 020 7613 8080 or 0800 316 7989.
You can use any debit or credit card to pay your rent over the telephone by calling us on 020 7613 8080 or 0800 316 7989. You should allow up to five working days for the payment to process.
You can use your Newlon rent card to make payments at any post office. You should allow five working days for the payment to appear on your rent account.
Bank or standing order
By using payment slips you can pay your rent at any bank branch. You should allow five days for the payment to appear on your rent account. Alternatively you can set up a standing order with your bank.
If you are a Newlon resident use these bank details:
Account number: 20937177
Sort code: 20-77-67
If you are an Access resident use these bank details:
Account number: 40782157
Sort code: 20-77-67
Using your rent card you can make payments at any shop that displays the PayPoint sign.
You can send a cheque to our head office address: Newlon Housing Trust, Newlon House, 4 Daneland Walk, Hale Village, London N17 9FE. Cheques should be made payable to Newlon Housing Trust. Be sure to write your full name, address and tenant number on the back of the cheque.
What if I can’t pay my rent?
We understand that during the current cost of living crisis people may be finding it difficult to make ends meet. If you are finding it difficult to pay your rent or you are in arrears, please contact us as soon as possible so we can agree a payment plan. The sooner you contact us if you are struggling the easier it will be for us to help you. Please contact us on 020 7613 8080 or 0800 316 7989. You can also email firstname.lastname@example.org or visit us at our office.
You should also check to make sure you are claiming all the benefits you are entitled to.
We also have a benefits calculator which can give you an idea of what you are entitled to.
How we set rents
You can find out how we set rents and rent increases by referring to our rent setting policy below.