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Residents

This section contains details on services for Newlon residents and information which may be of use, including repairs, complaints and safety in your home. Just use the links below or in the menu.

Aids and adaptations – find help to get more easily around your home.

Anti-social behaviour – how to report issues such as noise nuisance, harassment and vandalism.

Buying your home – initiatives to enable residents to purchase their home at a discounted price.

Complaints – ways to make a complaint about us, if you feel our service has been poor.

Consultations – information on any current or previous consultations with our residents.

Coronavirus information – the current rules and measures in place as a result of the pandemic.

Fire safety update – find out the latest information on fire safety and relevant works taking place.

Getting involved – read about the Residents’ Forum and other ways you can get involved with Newlon.

Homeowners – useful information for homeowners including around selling, staircasing and lease extensions.

Insurance – advice for buildings and contents insurance.

Moving to another home – the ways tenants can move to another home, including mutual exchange.

Online services – a list of the services you can do online, 24/7.

Our service standards – learn about our ‘2-ten’ promise for handling enquiries.

Paying your rent – a full list of how you can pay your rent.

Publications – read our leaflets, newsletters and annual reports.

Repairs and maintenance – find out how to report a repair and who is responsible for them.

Resident Services – see the services we run to help residents, including employment support and benefit advice.

Safety in your home – the procedures in place in relation to fire, gas, carbon monoxide, water, electrics and asbestos.

Service charges – read about the costs you may need to pay, including for estate services.