We use cookies to ensure that we provide you with the best possible experience on our website. More information on the cookies we set can be found in our privacy notice.

Data protection

Privacy notice

You can view our Privacy Notice below which explains what information we collect, how we do so and what we do with it.

To find out more please email dataprotection@newlon.org.uk.

Cookies policy

This policy sets out how Newlon Housing Trust uses and protects any information that you give Newlon Housing Trust when you use this website.

Newlon Housing Trust is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Newlon Housing Trust may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

What we collect

We may collect the following information:

  • Your full name
  • Contact information including current and previous addresses, email addresses and telephone numbers
  • Other personal information including your tenancy and property details, financial information and employment status
  • Information you disclose relating to any queries or complaints

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • For the purposes of undertaking services which you have requested, such as making an enquiry, request or complaint
  • We may use the information to improve our products and services


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookie policy

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

You can find more information about cookies at:


Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or eBilling, cannot be provided.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

By using our website, you agree that we can place these type of cookies on your device.

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

By using our website, you agree that we can place these type of cookies on your device.

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations.

A list of all the cookies used on this website by category is set out below. By using our website, you agree that we can place these type of cookies on your device.

Cookie Name Purpose Duration
Google Analytics _ga To distinguish users and establish if they have visited the website before. Two years from date set.
Google Analytics _gat To distinguish users and establish if they have visited the website before. One minute from time set.
Google Analytics _gid To manage the rate at which page view requests are made. 24 hours from date set.
Cookie Consent Banner newlon_cookie To record interaction with the cookie consent banner displayed at the top of the page. One year from date set.
Click4Assistance C4ATBCookieF4CDE0A3-F7B2-40F4-85C8-3EF09088ADB8C4ATBTestPC4ATBCookieF4CDE0A3-F7B2-40F4-85C8-3EF09088ADB8_Cook_DTSC4ATBCookieF4CDE0A3-F7B2-40F4-85C8-3EF09088ADB8_Cook_ExtSetsC4ATBCookieF4CDE0A3-F7B2-40F4-85C8-3EF09088ADB8_Cook_ServerGUIDC4ATBCookieF4CDE0A3-F7B2-40F4-85C8-3EF09088ADB8_Cook_VisitorIDC4ATBCookieF4CDE0A3-F7B2-40F4-85C8-3EF09088ADB8_Cook_Visits These cookies are set by Click4Assistance to allow for the Live Chat functionality to work. 24 hours from time set.
PHP PHPSESSID This cookie is native to PHP and enables the storage of serialised data. This cookie has no timed expiry, and as such disappears when the tab is closed.
WordPress comment_author_{HASH}comment_author_email_{HASH}comment_author_url_{HASH} These cookies are set when users leave a comment on the site. These cookies expire approximately one year from date set.
WordPress wordpress_logged_in_wordpress_sec_ These cookies keep users logged in to the site. These cookies expire upon sign-out.
WordPress wp-settings-[UID]wp-settings-time-[UID] WordPress may set several wp-settings cookies. These are used to customise the view of the admin interface, and possibly the main site interface. These cookies expire upon signing out of the admin interface.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.