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Anti-social behaviour

Anti-social behaviour (ASB) is ‘behaviour by someone that is likely to cause alarm, distress or harassment to members of the public, not of the same household’. Examples of ASB include noise nuisance, harassment and vandalism.

You can report ASB to us in a number of ways:

  • Use online live chat: Click the “chat with us” button at the bottom of this screen and type your first name to connect immediately to one of our Service Centre Advisors. If there are no Advisors available you can leave a message there and we will get back to you.
  • Phone us on 020 7613 8080, or free from a landline on 0800 072 4611. Lines are open from 8am-5pm, Monday-Friday.
  • Email asb@newlon.org.uk.
  • Write to us at: Housing Services, Newlon Housing Trust, Newlon House, 4 Daneland Walk, Hale Village, London, N17 9FE.
  • Arrange to visit us in person at the same address. View the Contact us page for details of how to get to us.

What to do after the office is closed

If you would like to report ASB as and when it occurs but our offices are closed, you can call our out of hours messaging service on 0203 234 2280. This will provide details on who to contact depending on the nature of your problem. It also allows you to leave a message with the details of your issue, which will be reviewed when the office reopens.

If you are experiencing a crime and it is an emergency please call 999.

What you can do

In many cases it is useful to keep a record of ASB that you are experiencing as and when it occurs in the form of a diary sheet. You can download an example diary sheet here so when you report ASB you can show us what has been going on. This diary sheet is a Word document so you can edit it on the computer if you prefer:

ASB incident record sheet

Related leaflets:

Anti-social behaviour

Noise nuisance