Anti-social behaviour (ASB) is ‘behaviour by someone that is likely to cause alarm, distress or harassment to members of the public, not of the same household’.
You can report ASB to us in a number of ways:
- Use online live chat: Select the chat icon on this screen and type your details to connect immediately to one of our Service Centre Advisors. If there are no Advisors available then you will have the option to leave a message and we will get back to you.
- Phone us on 020 7613 8080, or free from a landline on 0800 072 4611. Lines are open from 8am-5pm, Monday-Friday.
- Email email@example.com.
- Write to us at: Housing Services, Newlon Housing Trust, Newlon House, 4 Daneland Walk, Hale Village, London, N17 9FE.
- Arrange to visit us in person at the same address. View the contact us page for details of how to get to us.
What to do after the office is closed
If you would like to report ASB as and when it occurs but our offices are closed, you can call our out of hours messaging service on 0203 234 2280. This will provide details on who to contact depending on the nature of your problem. You can also leave a message with the details of your issue, which we will review when the office reopens.
If you are experiencing a crime and it is an emergency please call 999.
What you can do
In many cases it is useful to keep a record of ASB that you are experiencing, as and when it occurs, in the form of a diary sheet. You can download the sheet in the related documents below, so when you report ASB you can give us a full account of the situation.
- Anti-social behaviour leaflet
- ASB incident record sheet
- Good neighbourhood management policy and procedure
- Noise leaflet
The Community Trigger
What is the Community Trigger (also known as the ASB Case Review)?
The Community Trigger process enables victims of anti-social behaviour (ASB), or advocates on their behalf, to request a review of the responses to their complaints of anti-social behaviour. The process is designed to make sure that no one suffering the effects of ASB falls through the net and that agencies come together to take a joined up, problem solving approach to find a solution.
The Community Trigger process is administered by your local authority. It follows the procedures set out in the Antisocial Behaviour, Crime and Policing Act 2014.
The Community Trigger cannot be used to report general acts of crime which should be reported to police.
When would I use the Community Trigger?
The Community Trigger should only be used if no action has been taken as a result of repeat reporting of ASB to Newlon. You can find more detailed information about the Community Trigger process, including when to use one, on your Local Authority website. Applying for a Community Trigger does not interfere with your right to make a complaint to Newlon about the handling of your ASB case, both processes can run at the same time.
How would I start a Community Trigger?
Follow the link to the site of ASB Help, a national charity for victims of ASB. Here you will find a link to the Community Trigger application page for your local authority.
If you decide to start a Community Trigger you will need to give the following details:
- Dates of each time you have complained.
- Details of where you complained (name, organisation and/or any reference provided).
- Information about the anti-social behaviour that occurred.
(Please note that Newlon Housing Trust cannot be accountable for the accuracy of the information accessed through the ASB Help link.)