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Contact us

On this page you can find out all the different ways you can contact us. However, before getting in touch you can check to see if the answer you are after is in our online database of common questions and answers.

Update 02/02/21 – Urgent repairs only in N17 and delays elsewhere

The N17 postcode is one of the areas where the new South African strain of coronavirus has been detected and as a result we will only be carrying out urgent repairs until advice changes. In addition our main repairs contractor has coronavirus related staffing issues causing delays elsewhere. Find out more on our coronavirus information page.

Coronavirus – offices closed to the public

In line with Government guidance during the coronavirus pandemic Newlon is maximising working from home. As a result all of our offices will be closed to the public until further notice.

You can contact us using the following means:

  • Online live chat: Select the “chat with us” button at the bottom of this screen and type your first name to connect immediately to one of our Service Centre Advisors. If there are no Advisors available then the button will not be visible. Instead you will have the option to leave a message and we will get back to you.
  • Residents’ enquiries: 020 7613 8080 (Monday to Friday, 8am – 5pm)
    All other enquiries: 020 7613 8000 (Monday to Friday, 9am – 5pm)
  • Email: customerservice@newlon.org.uk
  • If you require an emergency repair repair outside office hours call 020 7613 8080 – where a recorded message will direct you to our out of hours service providers.
  • If you are deaf, or experience issues with hearing loss or tinnitus, you can use the free service from Relay UK to help communicate with us. You can find more information at www.relayuk.bt.com. This service is provided 24/7 and can be used to contact us for out of hours emergencies.

Contact a specific service

To view specific contact details for our key services, please follow the links below:

Anti-social behaviour
Home Ownership
Barnsbury Estate
Intermediate Rent
Income team
Resident Involvement team
Resident Services team
Service charges
Media enquiries
Fire safety

Find us on social media

You can find us on Twitter @NewlonHT

Contact us about vacancies

As a growing organisation we do sometimes have job vacancies, so if you are looking for work remember to check www.newlon.org.uk/vacancies.

If you have an enquiry about a vacancy you have seen or are applying for a job with us please e-mail recruit@newlon.org.uk.

How to get to our offices

Newlon Housing Trust
Newlon House
4 Daneland Walk
Hale Village
N17 9FE

Our offices are currently closed to the public.

Directions to Newlon HQ – This downloadable PDF has a map and written instructions of how to get to our offices at Hale Village.