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Contact us

On this page you can find out all the different ways you can contact us. However, before getting in touch you can check to see if the answer you are after is in our online database of common questions and answers.

Update 25th June

We are currently receiving a very high number of calls and email requests as residents start to contact us again following the relaxation of the lockdown. Please be patient if it takes a bit longer than usual to get through or if we take slightly longer than usual to respond. We are dealing with all enquiries and are working our way through any outstanding requests as quickly as we can.

If possible please email us if your enquiry is non-urgent – our main email contact addresses are listed below.

Offices closed to the public

In line with Government guidance Newlon is maximising working from home. As a result all of our offices will be closed to the public until further notice.

You can contact us using the following means:

  • Online live chat: Select the “chat with us” button at the bottom of this screen and type your first name to connect immediately to one of our Service Centre Advisors. If there are no Advisors available then the button will not be visible. Instead you will have the option to leave a message and we will get back to you.
  • Residents’ enquiries: 020 7613 8080 (Monday to Friday, 8am – 5pm)
    All other enquiries: 020 7613 8000 (Monday to Friday, 9am – 5pm)
  • Email: customerservice@newlon.org.uk

Contact a specific service

To view specific contact details for our key services, please follow the links below:

Repairs
Complaints
Anti-social behaviour
Home Ownership
Barnsbury Estate
Intermediate Rent
Income team
Resident Involvement team
Resident Services team
Service charges
Media enquiries
Fire safety

Find us on social media

You can find us on Twitter @NewlonHT

Contact us about vacancies

As a growing organisation we do sometimes have job vacancies, so if you are looking for work remember to check www.newlon.org.uk/vacancies.

If you have an enquiry about a vacancy you have seen or are applying for a job with us please e-mail recruit@newlon.org.uk.

How to get to our offices

Newlon Housing Trust
Newlon House
4 Daneland Walk
Hale Village
London
N17 9FE

Our offices are currently closed to the public.

Directions to Newlon HQ – This downloadable PDF has a map and written instructions of how to get to our offices at Hale Village.