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Repairs and maintenance

We aim to maintain our homes to a high standard and deal with repairs as efficiently as possible. We are responsible for many of the repairs to our properties and communal areas. However, in some instances you may be expected to deal with them. For full details please visit our who’s responsible page.

How to report a repair

  • Use our online reporting service. This will enable you to indicate the repair you need with the aid of pictures and guidelines, and allow you to upload relevant pictures.
  • Live chat: Select the “chat with us” button at the bottom of this screen and type your first name to connect immediately to one of our Service Centre Advisors. If there are no Advisors available then the button will not be visible. Instead you will have the option to leave a message and we will get back to you.
  • Phone: 020 7613 8080. Lines are open from 8am-5pm, Monday-Friday.
  • Email: repairs@newlon.org.uk
  • Text: 07748 963 402

Someone in our Service Centre will be available to deal with your repairs from 9am to 5pm, Monday to Friday. We will discuss the problem, assess the level of urgency, and let you know when a repair can be done.

Reporting a repair out of hours

If it is our of office hours and your repair is an emergency, please phone the Service Centre on 020 7613 8080 and a voicemail message will provide you with the numbers of contractors who can deal with your repair. Emergencies include total loss of water or electricity and dangerous structural damage, such as a collapsed ceiling.

Cyclical repairs and stock improvement

To find out about our rolling programme of external works to your home visit our page on stock and cyclical works.

More information

You can find out more information about repairs by downloading the leaflet below.