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Repairs and maintenance

We aim to maintain our homes to a high standard and deal with repairs as efficiently as possible. We are responsible for many of the repairs to our properties and communal areas. However, in some instances you may be expected to deal with them. For full details please visit our who’s responsible page.

All repair queries go through our Service Centre, which is open from 9am-5pm, Monday to Friday.

Report a non-urgent repair

If you have a non-urgent repair you can call us on 020 7613 8080 or free phone 0800 072 4611, email repairs@newlon.org.uk, or text us on 07748 963 402.

You can also use our online reporting service. This will enable you to indicate the repair you need with the aid of pictures and guidelines, and allow you to upload relevant pictures.

Someone in our Service Centre will be available to deal with your repairs from 9am to 5pm, Monday to Friday. We will discuss the problem, assess the level of urgency, and let you know when a repair can be done. We will then give you either a morning or afternoon appointment.

If you give us your mobile number, we will also send you a text to confirm the appointment and a further reminder the day before the appointment is due.

For full details of our timescales, our responsibilities and what we will do, then please read our repairs leaflet below.

Report an emergency repair

If you have an emergency or urgent repair then please call us on 020 7613 8080. Examples include:

  • Total loss of water or electricity.
  • Major plumbing leaks.
  • Dangerous structural damage, such as ceiling collapse.

Report an emergency repair out of hours

If you need an emergency repair outside office hours  then please ring the Service Centre. You will get through to an answerphone which will provide the number for our emergency repairs service.

Stock and cyclical repairs

To find out about our rolling programme of external works to your home visit our page on stock and cyclical works.

More information

You can find out more information about repairs by downloading the leaflet below.