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Repairs and maintenance

We aim to maintain our homes to a high standard and deal with repairs as efficiently as possible. We are responsible for many of the repairs to our properties and communal areas. However, in some instances you may be expected to deal with them. For full details please visit our who’s responsible page.

How to report a repair

  • You can report repairs using our My Newlon portal. This will enable you to report repairs 24/7 and track the progress of any issues you have reported.
  • Live chat: Select the chat icon on this screen and type your details to connect immediately to one of our Service Centre advisers. If there are no advisers available then you will have the option to leave a message and we will get back to you.
  • Phone: 020 7613 8080. Lines are open from 8am-5pm, Monday-Friday.
  • Email: repairs@newlon.org.uk

Someone in our Service Centre will be available to deal with your repairs from 9am to 5pm, Monday to Friday. We will discuss the problem, assess the level of urgency, and let you know when a repair can be done.

How to report damp and mould

If you are experiencing significant or long-term problems with damp and mould in your home and we have not recently contacted you, or if you have had repairs or works carried out but are still experiencing issues, please contact us by email at DMTF@Newlon.org.uk. This is the email inbox for our team working specifically on issues resulting from damp, mould and leaks. One of our team will then contact you to review the problems you are experiencing and assess the best course of action.

You can find out more about this issue in our Dealing with damp and mould section.

Reporting a repair out of hours

If it is our of office hours and your repair is an emergency, please phone the Service Centre on 020 7613 8080 and a voicemail message will provide you with the numbers of contractors who can deal with your repair. Emergencies include total loss of water or electricity and dangerous structural damage, such as a collapsed ceiling.

Cyclical repairs and stock improvement

To find out about our rolling programme of external works to your home visit our page on stock and cyclical works.

More information

You can find out more information about repairs by downloading the leaflets below.