Our offices will be closed from 4pm on Wednesday 24th December and will reopen on Friday 2nd January. If you have an emergency repair, please call 020 7613 8080.

Homeowners

If you are a homeowner this section provides links to a range of useful information, including your responsibilities, how to sell your home, rules about subletting and more. Just use the relevant links.

Defects – a guide to the defects rectification period.

Financial support for homeowners – a guide to the financial help that homeowners could receive.

Frequently asked questions – a handy section covering the most common queries for our homeowners.

Homeowners’ responsibilities – learn about what you are responsible for as a homeowner.

Insurance for homeowners – advice about buildings and contents insurance.

Lease extensions – find out how to extend your lease.

Making home improvements – what to do before making any alterations to your home.

My Newlon online portal – a list of the services you can do online, 24/7.

Our charges – an outline of the what you will need to pay for services such as remortgaging.

Safety – our approach to fire and building safety and how we keep residents safe in their homes

Selling your home – a guide to selling a Shared Ownership property.

Service charges – the costs you may need to pay for estate services, such as communal cleaning.

Staircasing – how to buy more shares in a Shared Ownership home.

Subletting and lodgers – rules for subletting your property or getting a lodger.