Microsoft outage issues. Please try to avoid emailing us over the weekend. Email services are starting to be restored but some issues remain. Please contact the out of hours service by calling 020 7613 8080 in the normal way if you have an urgent repair requirement over the weekend. Thank for your patience. We will update the website when we have more news.

Service charges

Service charges are payments by a resident towards the cost of services such as cleaning of communal areas, street lighting on estates, gardening and safety checks.

When you receive a service charge statement it will be broken down to individual items. Below you can find a glossary of terms to explain these, as well as frequently asked questions about service charges.

If you have any queries relating to your service charges, please contact our Service Centre on 020 7613 8080 or e-mail customerservice@newlon.org.uk.