Our service standards
As a Newlon resident you have the right to expect and receive a high standard of customer service from our staff.
The documents below set out our commitment to provide a responsive and high quality service to all of our residents. They set out what you should expect from us in terms of the services we provide and the deadlines that we should be working to.
If you are a Leaseholder or Shared Owner please click on the document titled - Service standards for Home Owners. Our service standards to you differ slightly to our general residents as we are not responsible for repairs to your home.
Local offers
Local offers are standards agreed between landlords and their residents on the issues that matter most on a local level. Over the last few months we have been working with you through meetings and surveys to find out what our local offers should be and you can read all about them by visiting our Local offers page on this website.
Complaints and comments
If you are not happy with a service that we have provided and you wish to make a complaint please visit our section on this website about How to make a complaint.
If you are happy with a service that you have received why not tell that member of staff or email your comments to info@newlon.org.uk.
For all other enquiries see our Contact us page.
