Our performance
Welcome to the section of our website where you can explore how well Newlon is performing. We’re committed to transparency and continuous improvement, and we want our residents to have easy access to the latest information about our services and standards.
Below you’ll find links to our most recent reports:
- Compliance with Housing Ombudsman complaint handling code – self assessment 2025–2026
- Mystery Shopping Report spring 2026
- Performance report May 2026
- Residents’ Review 2024-2025
Residents’ Forum performance dashboard
At our quarterly Residents’ Forums we share an updated dashboard covering our year to date (YTD) performance across a range of service areas. Following feedback from Forum members and other residents we are now making this dashboard available on our website.
TSMs
In addition you can find our Tenant Satisfaction Measures (TSMs) report for 2025/26 on our TSM page.
Repairs performance
Please look at our Improving our repairs performance page to find out how we are improving in this area.
These documents provide insights into how we’re meeting our commitments, handling complaints and listening to resident feedback.