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Domestic abuse

Across the UK a significant number of people suffer domestic abuse. As a large volume of cases go unreported the true scale of the problem is difficult to determine. However, studies suggest many millions of people are affected every year.

We believe that housing providers, including Newlon, must do as much as they can to tackle this issue.

Our approach

We will respond to all reports of domestic abuse within 48 hours, in a sensitive manner and in line with our confidentiality policy. We shall only undertake enquiries or share information with other agencies with the explicit consent of the person in question. In addition, we will keep them informed about the progress of the case, including any updates on referrals.

Our domestic violence policy, which outlines our approach in more detail, can be found at the bottom of this page.

In addition we provide support to any of our staff who may be victims of domestic abuse. Our policy for addressing this can also be found below.

Domestic abuse hotline

If you are experiencing domestic abuse and need urgent assistance please contact the National Domestic Violence Helpline on 0808 2000 247.

The helpline is a crisis service and is not intended to offer general information on domestic violence. Helpline staff respond according to caller’s needs. For example, they may:

Please note that if you are in immediate danger then call the police on 999.

Useful contacts

There are a number of organisations who can help with issues around domestic abuse and violence.

Women’s Aid is a leading national charity working to end domestic violence against women and children. Hestia are a London focused charity who provide various services including refuges and community-based support.The Metropolitan Police can also put you in touch with organisations who can help.

You can find a full list of domestic abuse contacts and policies below.

Relevant documents