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Leaflets and brochures

We have a wide range of useful booklets available, which tell you more about Newlon, our services and policies. Follow the links below to read them.

Anti-social behaviour leaflet

Complaints leaflet

Compensation leaflet

Cyclical works leaflet

Keeping your home free from damp, mould and condensation leaflet

Defects rectification period – frequently asked questions

Get involved with Newlon leaflet

Guidance on fixed term tenancies leaflet

Guidance on starter tenancies leaflet

Health and safety in your home leaflet

Heating and hot water at Hale Village leaflet

Intermediate Rent handbook

Leaks leaflet

Leaseholders’ handbook

Moving home – your options leaflet

Mutual Exchange leaflet

Noise nuisance leaflet

Notice to Quit – tenant to landlord

Our Service Standards leaflet

Paying your rent leaflet

Repairs leaflet

Right to Acquire leaflet

Right to Buy leaflet

Selling your Shared Ownership home leaflet

Service charges frequently asked questions leaflet

Service charges – glossary of terms leaflet

Service charges – your rights and obligations leaflet

Staircasing guidance leaflet

Your tenancy leaflet

Your tenancy – Intermediate Rent leaflet

Other formats

If you require these publications in a different format such as Braille or large print, please contact us by emailing customerservice@newlon.org.uk or you can call our Service Centre on 020 7613 8080.