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Leaflets and brochures

We have a wide range of useful booklets available, which tell you more about Newlon, our services and policies. Follow the links below to read them.


Paying your rent

Our Service Standards

Heating and hot water at Hale Village



Cyclical works

Anti-social behaviour

Noise nuisance

Health and safety in your home


Damp, mould and condensation

Get involved with Newlon

Guidance on Starter Tenancies

Guidance on fixed term tenancies

Selling your Shared Ownership home

Moving home – your options

Guide to staircasing

Right to Acquire

Right to Buy

Your tenancy

Your tenancy – Intermediate Rent

Service charges – glossary of terms

Service charges – your rights and obligations

Service charges – frequently asked questions

Mutual exchange

Intermediate Rent handbook

Leaseholders’ handbook

Defects rectification period – frequently asked questions

Other formats

If you require these publications in a different format such as Braille or large print, please contact us by emailing or you can call our Service Centre on 020 7613 8080.