Our Service Standards

We aim to provide Newlon residents with a high standard of service and to always respond to enquiries quickly and effectively.

If you need to contact us we have a ‘2-ten’ service standard. This means that we should always acknowledge your enquiry within two working days and give you a full response within ten working days.

To find out how well we are doing at providing services, please go to our performance page.

How can I make a complaint or give compliments?

If you are not happy with a service that we have provided and you wish to make a complaint then visit the making a complaint section of the website.

If you are pleased with a service that you have received and want to give a compliment to a particular member of staff or team, then email it to customerservice@newlon.org.uk.