Paying your rent
We have made it possible for you to pay your rent in many different ways so that you can choose which method is easiest for you.
Monthly Direct Debit
This is probably the simplest and most convenient way of paying your rent. You don’t have to go to the bank or post office as the money goes directly from your bank account to Newlon. You can choose between paying on the 1st or the 15th of every month. If your rent changes, we automatically change the amount collected from your bank so you don't have to! To use this service all you need to do is fill out a direct debit form. Simply call our Income and Recovery team on 020 7613 7487 or 0800 316 7989 (free from a landline) or email income@newlon.org.ukand they can set one up on the phone with you.
Online
You can now save time with our convenient new online option. You will need an allpay payment card as you need to quote the reference number when you register to pay. If you don't have a card and you would like to order one contact our Income and Recovery team on 0800 316 7989 or 020 7613 7487. To pay your rent online now using your allpay payment card visit www.allpayments.net.
Text
We know that many of you like to communicate using your mobile phone, which is why you can now pay your rent using allpay's new and secure SMS text message bill payment option. This means you can pay your rent to us anytime, any place, anywhere, day or night. All you need to do is register with allpay at www.allpayments.net/textpay. Please note that even if you are registered with allpay you will need to do so one more time to access this service. To register you will need a UK registered mobile phone, your credit or debit card and your allpay swipe card.
Phone
You can use any debit or credit card to pay your rent over the telephone by calling us on 0800 316 7989 or 020 7613 7487. You should allow five working days for the payment to reach your account.
Post Office
You can use your Newlon rent card to make payments at any Post Office. You should allow five working days for the payment to appear on your rent account.
Bank
By using payment slips you can pay your rent at any bank branch. You should allow five days for the payment to appear on your rent account.
PayPoint
Using your rent card you can make payments at any shop that displays the PayPoint sign.
Post
You can send a cheque to our Head Office address: Newlon House, 4 Daneland Walk, Hale Village, London N17 9FE. Cheques should be made payable to Newlon Housing Trust. Be sure to write your name, address and tenant number on the back of the cheque.
What if I can't pay my rent?
If you are finding it difficult to pay your rent or you are in arrears, please contact us as soon as possible so we can come to an arrangement where you pay your arrears gradually. If you leave it too late it may be more difficult to help you. Please contact Income and Recovery on 020 7613 7487 or 0800 316 7989. You can also email income@newlon.org.uk or visit us at our office.
Housing Benefit
If you wish to claim Housing Benefit then please contact your local housing benefit office and complete the form. They can pay your rent direct to us. Your Housing Officer can help you fill in the form when they are completing your tenancy agreement with you.
If you have any questions about any of these payment methods you are always welcome to call Income and Recovery on 020 7613 7487 or 0800 316 7989.
Related Leaflet:
Paying your rent (pdf)
For all other enquiries see our Contact us page.
