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You can report a repair in a number of ways:

  • Use our online reporting service by clicking here.
  • Live chat: Click the “chat with us” button at the bottom of this screen and type your first name to connect immediately to one of our Service Centre Advisors. If there are no Advisors available you can leave a message there and we will get back to you.
  • Phone: 020 7613 8080, or freephone 0800 072 4611. Lines are open from 8am-5pm, Monday-Friday.
  • Email: repairs@newlon.org.uk
  • Text: 07748 963 402

Emergency repairs

If you have an emergency repair please call us on 020 7613 8080.

Out of hours

If you are calling out of office hours and your repair is an emergency, please phone the Service Centre on 020 7613 8080 and a voice mail message will provide you with the numbers of contractors who can deal with your repair. For more information please read our repairs section of the website by clicking here.