Residents
This section is dedicated to Newlon residents. Here you can report a repair and read about our approach to Gas Safety.
If you need alterations to your home to make getting around easier then you can read about our aids and adaptations policy. You can also find out different ways of paying your rent so that you can choose which method is easiest for you.
This residents' section also details important information about insurance, including contents insurance specifically for housing association residents. If you are a Home Owner you can also find out about buildings insurance in this section. For more specific information relating to Leaseholders and Shared Owners you can also visit our Home Owners' page in this section. Whether you are a Home Owner or a Social Renting resident Service Charges will apply to you, which is why we have dedicated a page in this section to answer any questions that you may have.
We want you to feel safe in your home which is why we treat Anti-Social Behaviour (ASB) seriously. In this section you can read about the types of ASB and what we can do to try and resolve it.
In this section you can read our service standards, which detail what you can expect from us in terms of customer care and timescales for dealing with your enquiries. We also have a section dedicated to our Local offers which are standards agreed between landlords and residents to make services more suitable. We hope that our residents are happy in their homes and with our services, but we know that sometimes things may go wrong and you may want to complain. To find out how to complain and what we will do to help the situation please visit our Complaints section.
If your home is no longer suitable and you would like to transfer to another Newlon Home please visit our Moving Home section.
Secure online portal for residents
Follow the link to our residents' portal where you can log into your account and check the balance of your rent and Service Charge, change your personal details and report and track your repairs.
Get involved and make a difference
At Newlon we are committed to providing services that meet the needs of all of our residents. If you have some ideas about what we can do to tailor our services to your needs or you want to help influence what we do at Newlon then visit our
Getting Involved section. Here you can find out how to get involved at Newlon from becoming a Resident Forum member by volunteering to take part in a survey. Remember, you can only make a difference if you talk to us and tell us. We want to hear from you!
For all other enquiries see our Contact us page.
