Residents
This section contains details on services for Newlon residents and information which may be of use, including repairs, complaints and safety in your home. Just use the links below or in the menu.
Accessing our services – how to get assistance and support to access our services
Aids and adaptations – find help to get more easily around your home.
Anti-social behaviour – how to report issues such as noise nuisance, harassment and vandalism.
Being a good neighbour – information and guidance on how to be a considerate and respectful resident
Bite-sized guides – useful bite-size guides on a variety of topics that will help to support our residents.
Buying your home – initiatives to enable residents to purchase their home at a discounted price.
Complaints – ways to make a complaint about us, if you feel our service has been poor.
Consultations – information on any current or previous consultations with our residents.
Cost of living support – information and guidance to help with the cost of living crisis.
Dealing with damp and mould – how to report and prevent damp and mould.
Ending your tenancy – information about to end your tenancy with us.
Getting involved – read about the Residents’ Forum and other ways you can get involved with Newlon.
Homeowners – useful information for homeowners including around selling, staircasing and lease extensions.
Insurance – advice for buildings and contents insurance.
Learning from complaints – find out how we learn from complaints and use this information to improve services for residents.
Moving to another home – the ways tenants can move to another home, including mutual exchange.
My Newlon online portal – a list of the services you can do online, 24/7.
Notices – legal notices regarding the development of new homes.
Our service standards – learn about the response standards for the services we provide for you.
Responding to you – find out how we should respond to your enquiries
Paying your rent – a full list of how you can pay your rent.
Pests – find out about our approach to dealing with pests in your home.
Publications – read our leaflets, newsletters and annual reports.
Repairs and maintenance – find out how to report a repair and who is responsible for them.
Support for residents – see the services we run to help residents, including employment support and benefit advice.
Safety – our approach to fire and building safety and how we keep residents safe in their homes.
Service charges – read about the costs you may need to pay, including for estate services.
Tenant Satisfaction Measures – how well we are meeting our aims to provide high-quality homes and excellent services.
Working for communities – find out how we work with community partners across north and east London to promote social, environmental, and economic well-being.