We use cookies to ensure that we provide you with the best possible experience on our website. More information on the cookies we set can be found in our privacy notice.

Commitment to diversity

We provide housing and support for one of the UK’s most diverse communities. We are committed to ensuring that our residents receive the same level of service from us whatever their ethnic background, or level of support or care needs. Our aim is to provide decent and affordable housing and to support people to live independent and successful lives.

Our staff are representative of the diverse community we serve and our commitment to supporting diversity is backed up by our equal opportunities statement:

‘No individual or group shall be treated less favourably than another individual or group because of age, gender, race, colour, ethnicity and national origin, physical and mental disability or medical condition, religion or belief, sexual orientation, gender reassignment, marriage and civil partnership or responsibility for dependants, pregnancy and maternity.”

We work in partnership with minority ethnic housing organisations and providers of housing for people with disabilities to ensure that we are supporting the needs of everyone in our community. Our Resident Involvement Team and our specialist care and support partner Outward work to increase social inclusion and to aid people with additional care and support needs.

Equality, Diversity & Inclusion (EDI)

You can find out more about our approach to Equality, Diversity and Inclusion in our Reflections EDI framework which has been written and developed with input from some of our from residents.

We also report to the Residents’ Forum and to the Board annually about our approach to EDI.

Making it easy for you to access our services

We want to make sure that all of our of residents can easily access our services and information.

If you call us or come into our head office but find it hard to communicate in English, we can set up a three way conversation with a translator who speaks your language.

We also have staff who speak other languages which means that we can offer support to residents from a variety of communities.

Our publications use easily readable type font and sizes. However, if your sight is impaired and you wish to have a publication or any other relevant piece of information made available to you in Braille or in audio format, we can provide this for you. We can also produce documents in larger print if necessary. Email customerservice@newlon.org.uk or call us on 020 7613 8080 for more information.

We work with social services and local authorities to provide aids and adaptations for people who need more help to live in their homes and we are committed to designing new affordable homes that reflect the varying needs of residents. You can find out more in the aids and adaptations section of the website.

We are committed to ensuring that disabled people are not disadvantaged in accessing or receiving the services we provide. The reasonable adjustments policy, below, sets out the steps we take to meet this commitment.