Our performance

Welcome to the section of our website where you can explore how well Newlon is performing. We’re committed to transparency and continuous improvement, and we want our residents to have easy access to the latest information about our services and standards.

Below you’ll find links to our most recent reports:

• Compliance with Housing Ombudsman complaint handling code – self assessment 2024 – 2025
• Mystery Shopping Report spring 2025
• Performance report November 2025
• Residents’ Review 2024-2025

In addition you can find our Tenant Satisfaction Measures (TSMs) report for 2024/25 on our TSM page.

These documents provide insights into how we’re meeting our commitments, handling complaints and listening to resident feedback.