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Newlon Housing Trust

On Thursday 26th March, the Service Centre, Barnsbury office and the STIR office will be closed all day due to staff training. They will reopen again on Friday 27th March. Please only call if you have an emergency repair which will be dealt with by Newlon contractors.

Our mission and values

Our mission

Newlon is a charitable, not-for-profit housing association and our mission is ‘to provide high quality affordable homes in London.’

Values

Our core values are:
Truthful
Trusted
Supportive
Fair
Quality
Safe

Truthful

  • We are honest with ourselves and with others.
  • We tell it like it is.
  • We seek and offer constructive feedback.
  • We are accountable and transparent.

Trusted

  • We are reliable.
  • We do what we say we will to the standard we say we will.
  • We do things to a high standard.
  • We take responsibility and ownership and put things right.

Supportive

  • We listen to residents and act on their concerns.
  • We support wider communities.
  • We support people in housing need.
  • We support people towards home ownership.

Fair

  • We treat everyone fairly and consistently, are respectful and respond to people’s needs.

Quality

  • We provide high quality homes, new developments and services.
  • We constantly seek to improve.

Safe

  • We provide, develop and maintain safe homes.
  • We have a culture of safety.
  • We listen and act on resident’s safety concerns.