Our mission and values

Our mission

Newlon is a charitable, not-for-profit housing association and our mission is ‘to provide high quality affordable homes in London.’

Values

Our core values are:
Truthful
Trusted
Supportive
Fair
Quality
Safe

Truthful

• We are honest with ourselves and with others.
• We tell it like it is.
• We seek and offer constructive feedback.
• We are accountable and transparent.

Trusted

• We are reliable.
• We do what we say we will to the standard we say we will.
• We do things to a high standard.
• We take responsibility and ownership and put things right.

Supportive

• We listen to residents and act on their concerns.
• We support wider communities.
• We support people in housing need.
• We support people towards home ownership.

Fair

• We treat everyone fairly and consistently, are respectful and respond to people’s needs.

Quality

• We provide high quality homes, new developments and services.
• We constantly seek to improve.

Safe

• We provide, develop and maintain safe homes.
• We have a culture of safety.
• We listen and act on resident’s safety concerns.