News

• National Scrutiny Week – working with residents to improve our services

  31st Jul 2020 | News

  This past week, 27th-31st July, was National Scrutiny Week, an opportunity for tenants and landlords to celebrate the impact of working in partnership to scrutinise services. As Jenny Osbourne, Chief Executive of Tpas, explained: “It’s a chance for us all to embed our learning, showing how things can be done differently and have open conversations […]

• Online services – a quick alternative to calling

  21st Jul 2020 | News

  You can access many of our services online – a quick and easy alternative to calling. Find answers to common questions through our simple online database of common questions and answers. Report a repair online 24/7. Pay your rent by text and through our allpay app. Once you’re registered it’s just a tap away. Use live chat: Select the chat […]

• Bin collection missed? Contact your council

  10th Jul 2020 | News

  If your refuse has not been taken when it should have been, please report it directly to your local council so they can investigate. To find out the contact details of your local council, go to www.gov.uk/find-local-council and enter your postcode.

• Summer 2020 newsletter now out

  24th Jun 2020 | News

  The Summer 2020 edition of Newlon News, our newsletter for residents, is now out. It contains the latest news and information, which you may find helpful and interesting. You can read it online in the publications section of our website.

• Offices still closed to the public

  19th Jun 2020 | News

  A reminder that in line with Government guidance Newlon is still maximising working from home. As a result all of our offices are closed to the public until further notice. If you need a service such as a repair you can still email us, call us, or book online in the normal way via newlon.org.uk/contact-us.

• Update on repairs services – full service to resume from 1st July

  29th May 2020 | News

  During the peak of coronavirus and the first stages of the lockdown we have been successfully providing an urgent repairs service. This means we have been able to carry out more than an emergency repairs only service, but that some non-urgent repairs have been recorded so that they can be carried out at a later […]

• Please report urgent repairs

  12th May 2020 | News

  If you need an urgent repair please make sure you do report the problem to us. Problems can often get worse if left and may be more difficult to repair later on. We understand that people may be concerned about allowing our staff or contractors access to their homes at this time. However, our contractors […]

• Fire safety – please don’t use barbeques on balconies

  28th Apr 2020 | News

  Following the tragedy at Grenfell Tower and updated safety advice from the Government and London Fire Brigade we want to reinforce that the use of barbeques is not permitted on balconies, shared or private, as this can increase the risk of fire. In addition common areas, including walkways, should be kept free of all items […]

• Easter closing times 2020

  8th Apr 2020 | News

  Our offices close at 5pm on 9th April and reopen on 14th April. During this time our contractors will only provide emergency repairs, such as for total electricity loss and major leaks. Our contractors will ‘make safe’ and may be able to do a full repair provided extensive works are not required. If additional works […]

• Coronavirus update – information for residents

  30th Mar 2020 | News

  As an organisation we are doing all we can to continue functioning normally during this difficult period. However, our services have been impacted by coronavirus. You can find the latest information here: newlon.org.uk/residents/coronavirus-information-on-services