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Category Archives: News

  • My Newlon is live

    24th Sep 2020 | News

    Our online self-service portal, My Newlon, is live. My Newlon allows you to report issues, pay rent and download statements at a time that is convenient for you. If you live on an estate or in one of our larger blocks, you’ll also be able to find information about your building, including recent estate inspections. […]

  • Read the Autumn 2020 Newlon News

    12th Sep 2020 | News

    The Autumn 2020 edition of Newlon News, our newsletter for residents, is now out. It contains the latest news and information, which you may find helpful and interesting. You can read it online in the publications section of our website.

  • You can contribute to our newsletter

    15th Aug 2020 | News

    If you are a Newlon resident we welcome submissions from you for our residents’ magazine, Newlon News. You could write about events in your local community or helpful advice for your fellow residents. Or maybe you have decorated your home recently and would like to showcase some photos. If you would like to make a […]

  • National Scrutiny Week – working with residents to improve our services

    31st Jul 2020 | News

    This past week, 27th-31st July, was National Scrutiny Week, an opportunity for tenants and landlords to celebrate the impact of working in partnership to scrutinise services. As Jenny Osbourne, Chief Executive of Tpas, explained: “It’s a chance for us all to embed our learning, showing how things can be done differently and have open conversations […]

  • Online services – a quick alternative to calling

    21st Jul 2020 | News

    You can access many of our services online – a quick and easy alternative to calling. Find answers to common questions through our simple online database of common questions and answers. Report a repair online 24/7. Pay your rent by text and through our allpay app. Once you’re registered it’s just a tap away. Take part in online live chat. […]

  • Bin collection missed? Contact your council

    10th Jul 2020 | News

    If your refuse has not been taken when it should have been, please report it directly to your local council so they can investigate. To find out the contact details of your local council, go to www.gov.uk/find-local-council and enter your postcode.

  • Summer 2020 newsletter now out

    24th Jun 2020 | News

    The Summer 2020 edition of Newlon News, our newsletter for residents, is now out. It contains the latest news and information, which you may find helpful and interesting. You can read it online in the publications section of our website.

  • Offices still closed to the public

    19th Jun 2020 | News

    A reminder that in line with Government guidance Newlon is still maximising working from home. As a result all of our offices are closed to the public until further notice. If you need a service such as a repair you can still email us, call us, or book online in the normal way via newlon.org.uk/contact-us.

  • Update on repairs services – full service to resume from 1st July

    29th May 2020 | News

    During the peak of coronavirus and the first stages of the lockdown we have been successfully providing an urgent repairs service. This means we have been able to carry out more than an emergency repairs only service, but that some non-urgent repairs have been recorded so that they can be carried out at a later […]

  • Please report urgent repairs

    12th May 2020 | News

    If you need an urgent repair please make sure you do report the problem to us. Problems can often get worse if left and may be more difficult to repair later on. We understand that people may be concerned about allowing our staff or contractors access to their homes at this time. However, our contractors […]