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Category Archives: News

  • Service Centre staff training – Wednesday 21st February and Tuesday 5th March

    20th Feb 2024 | News

    Some of our Service Centre staff will be in training on Wednesday 21st February and Tuesday 5th March and as a result of this there are likely to be delays when answering calls. As an alternative we encourage you to use the My Newlon portal to report issues and pay rent . However if you […]

  • My Newlon sign up success and competition winners

    2nd Feb 2024 | News

    We are pleased that so many of our residents have signed up to use My Newlon, our online self-service portal. We currently have 3,500 residents signed up to use it. We are also pleased to announce that we have some winners from the latest My Newlon sign up competition. The first prize of £100 shopping […]

  • Creating a Safer Tower Hamlets for Women and Girls

    23rd Jan 2024 | News

    Monday 29 January 2024 9:30-13:00 This event is run by Public Health/Tower Hamlets for people who live, work or study in Tower Hamlets to learn more recent research about violence against women and girls in Tower Hamlets, and to help plan for a safer and more supportive future for the borough. Location: Whitechapel Town Hall, […]

  • Christmas office closures December 2023/January 2024

    20th Dec 2023 | News

    We would like to take this opportunity to wish all our residents a very happy Christmas and a healthy New Year. Christmas office closures Our offices, including the Barnsbury Estate Office, will be closed for the Christmas and New Year break. Friday 22nd December will be our last working day and we will reopen on […]

  • Free personal safety and self-defence course for women and girls aged 13 and over based at Tottenham Community Sports Centre

    27th Nov 2023 | News

    Sev Necati Training (SNT) in partnership with MOPAC, Safer Neighbourhood Team Haringey and The Bridge Renewal Trust is running a free six week course for women and girls in self-defence and personal safety taking place at Tottenham Community Sports Centre in January – February 2024. This is open to all women and girls who would […]

  • An information session for Tower Hamlets housing association residents, Shared Owners and leaseholders run by the Housing Ombudsman.

    4th Oct 2023 | News

    Tower Hamlet residents who are social renters, Shared Owners or leaseholders are invited to join an information event called ‘Ask the Housing Ombudsman’. It will take place at the Town Hall on Monday 23rd October from 2:00 p.m. – 3:00 p.m. Richard Blakeway, from the Housing Ombudsman for England, will be speaking at the event […]

  • My Newlon, our online self-service portal, sign up success

    18th Sep 2023 | News

    Since its launch in the summer of 2021, the amount of residents signed up to use My Newlon, our easy to use online self-service portal, has been steadily rising and we are pleased to report that we now have over 3,000 residents registered to use it. We have also recently had less contact from residents […]

  • Tenant Satisfaction Measures Survey

    7th Sep 2023 | News

    What survey?Newlon Housing Trust have commissioned Acuity, a market research company who specialise in the social housing sector, to carry out a series of telephone surveys with our residents. The survey is a general satisfaction survey (perception survey) asking residents what they think about their home and the services provided by Newlon Housing Trust. The […]

  • New consumer standards for social housing – the Regulator of Social Housing wants to hear your views if you are a resident or shared owner – deadline 17th October

    4th Sep 2023 | News

    Why is the government bringing in new standards?The current system for regulating social housing is just too weak. It has failed to prevent major risks to residents like the Grenfell fire, deaths due to damp and mould and the many cases of people living in poor conditions we see on the news. The Minister, Michael […]

  • Tpas National Scrutiny Week 2023

    1st Sep 2023 | News

    What is resident scrutiny? Resident scrutiny gives residents an active stake in the running of their landlord’s business rather than just being recipients of services. It enables staff and residents to work in partnership to achieve better performance and improved outcomes. What does resident scrutiny look like at Newlon? We have a variety of approaches […]