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Trainee Planned Projects Resident Liaison Officer


Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

Working within our Asset Management Team, you will be the first point of resident contact during planned works to their homes and will assist in the housing of people who need to be decanted on both a temporary and permanent basis.

You will take responsibility for collating essential relevant resident data, such as medical needs relating to their home, and ensure that resident vulnerabilities are considered and addressed during the process. You will provide updates on progress and timescales for completion of works and arrange timely viewings to minimise delays and maintain high levels of customer satisfaction.

Having previously worked in a similarly customer driven environment, and with proven experience of providing outstanding levels of customer care, you will be an excellent communicator that is able to deal with customers clearly and effectively in-person and on the phone.

You will also be able to demonstrate an understanding of the services that Registered Social Landlords provide and the obligations for upkeep and repair of resident properties.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.


Closing date: 23:59 on Monday 29 July 2024

Online assessments will be held between Friday 2 to Friday 9 August 2024

Interviews will be held in-person at our offices in Hale Village on either Tuesday 13 or Wednesday 14 August 2024


No agencies please.

Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.


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Salary: £18,432 per annum plus opportunity to earn up to 5% performance related bonus

Hours: 35 hours per week

Contract: Full-time, permanent

Location: Hale Village, London N17

Closing Date: 29/07/2024 11:59 PM