We use cookies to ensure that we provide you with the best possible experience on our website. More information on the cookies we set can be found in our privacy notice.

Service Centre Advisor (12 month fixed-term contract)


Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

Are you a “can do” person looking for an interesting opportunity to work within Newlon’s busy Customer Service Team?

We have an exciting opportunity for a Service Centre Advisor. You will work in our Service Centre delivering great customer service to our residents, internal and external customers. This role will allow you to develop a wide range of skills and knowledge in different areas.

Following our Newlon GOLD principles and values of service excellence, customer focus and efficiency, you will do your best to ensure that all issues and enquiries are dealt with quickly, effectively and the best solutions are offered to all customers.

With proven experience in a customer-focused environment, ideally gained in a fast-paced Housing Contact/Service/Call Centre, and first-class communication skills, you will have a strong team ethic and be able to listen carefully to, and fully understand, customer requests. You will be the first point of contact for our customers, so a polite, friendly and professional manner is essential. You will be methodical and able to work under pressure, with strong IT skills and the ability to use databases and manipulate data. Touch typing is desirable. You will need to be calm under pressure and be able to frequently manage multiple enquiries simultaneously to tight deadlines and targets.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme.  We currently offer the opportunity to work up to 3 days at home (depending on the role).  You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.


Closing date: 23:59 on Monday 22 July 2024

Online assessments will be held between Friday 26 and Tuesday 30 July 2024

Interviews will be held in person at our offices in Hale Village on Wednesday 7 August 2024


No agencies please.

Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. We are committed to learning and development for our staff.


Download job pack



Salary: £30,316 per annum plus opportunity to earn up to 5% performance related bonus

Hours: 35 hours per week

Contract: Full-time, 12 month Fixed Term Contract

Location: Hale Village, London N17

Closing Date: 22/07/2024 11:59 PM