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Office Facilities Assistant


Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

Reporting to the Office Facilities Manager, you will assist in the maintenance and management of high quality office facilities, as well as providing a counter/reception service at our Head Office.

This will involve processing payments, managing administrative records and internal post, and organising deliveries, couriers and taxis. The role will also involve some manual handling activities. You will not be expected to handle heavy loads, although there will be some physical elements such as lifting and transporting incoming deliveries and boxes of stationery around the building and moving furniture. In addition you will help ensure that all callers and visitors are handled efficiently, in a courteous and friendly manner and be involved with the maintenance of the reception area and interview rooms.

You will already have a proven track record of working in a customer service delivery role, combined with the ability to problem solve and achieve results to ensure that you meet our Newlon Gold Service Standards. Your exceptional communication skills and sound judgement will enable you to meet both customer and company standards and your natural empathy and willingness to help will give customers confidence that you are committed to giving a great service.

Good numeracy and organisational skills are also essential, combined with the ability to cope with ever changing priorities.

In return you can expect 27 days holiday, a non-contributory pension, excellent benefits and flexi time. You will also be part of the award-winning Hale Village regeneration project. Our offices are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.


Closing date: Sunday 7th August 2022 at 23:59.

Online assessments will be held between Wednesday 10th and Sunday 14th August 2022 (virtual).

Interview dates: In person at our offices in Hale Village on Friday 19th or Monday 22 August 2022.


No agencies please.

Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. We are committed to learning and development for our staff.


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Salary: £25,683 per annum, plus up to 5% PRP bonus

Hours: 35

Contract: Full-time

Location: Hale Village, London N17

Closing Date: 07/08/2022 11:59 PM