We use cookies to ensure that we provide you with the best possible experience on our website. More information on the cookies we set can be found in our privacy notice.

Income Recovery Officer


Providing 8,000 affordable homes across north and east London, Newlon Housing Trust is a fast-growing and award-winning charitable housing association. Our residents are at the heart of everything we do and we are committed to delivering high quality services to meet their needs.

Are you a numerate and well-organised problem solver who enjoys using their initiative? If so, you are the perfect person to provide an efficient and reliable Income and debt recovery service for us. This is an interesting and varied role and your duties will include helping tenants manage their rent payments, liaising with Housing Benefit, arranging repayments if necessary, identifying Housing Benefit overpayments and producing accurate administration records.  You role will also include court attendance and some home visits.

 To succeed, you will need to be well-organised and have customer service experience, particularly dealing with a diverse customer base, either face-to-face or by telephone. You will have good knowledge of procedures relating to the recovery of outstanding debts, welfare reforms and welfare benefits, especially housing benefit and universal credit. Great communication, numerical and IT skills, and the ability to interpret financial information, are essential.

In return, you can expect 27 days holiday (pro-rata), a non-contributory pension, excellent benefits and a flexi-time scheme. You will be working at our purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.

Closing date: Monday 12th April 2021 11:59pm 
Assessments (Virtual): Tuesday 20th April 2021 – Sunday 25th April 2021 
Interviews (Zoom): Thursday 29th April  & Friday 30th April

Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.

Download job pack

Apply now

Salary: £33,183 per annum plus eligibility for 5% performance related pay

Hours: 35

Contract: Permanent

Location: Tottenham Hale, London, N17

Closing Date: 12/04/2021 11:59 PM