We use cookies to ensure that we provide you with the best possible experience on our website. More information on the cookies we set can be found in our privacy notice.

Financial Inclusion Officer


Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

The Financial Inclusion Team at Newlon provides vital support to residents to enable them to achieve financial independence. We have an opportunity for an experienced individual to join our team and provide advice, guidance and information to residents to allow them to maintain stable long-term tenancies. You will use a variety of methods to address immediate crisis’, remove barriers to financial resilience and ensure the best possible financial outcome, supporting the longer-term needs of the resident and their family.

With proven experience providing debt and welfare benefit advice and guidance, and working directly with members of the public, you will have a clear understanding of how poor mental health can impact on person’s ability to sustain their finances, and an understanding of how you can adapt the service you offer to meet the diverse needs of customers. First class communication and customer service skills are a must, along with an understanding of statutory and voluntary support and how to access it.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme.  You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.


Closing date: 23:59 on Wednesday 10 April 2024

Online assessments will be held between Monday 15 and Wednesday 17 April 2024

Interviews will be held in person at our offices in Hale Village on Friday 26 April 2024


No agencies please.

Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.


Download job pack



Salary: £36,499 per annum (pending pay increase in April 2024) and eligibility to join our performance related pay scheme                                               

Hours: 35 hours per week

Contract: Full-time, permanent

Location: Hale Village, London N17

Closing Date: 10/04/2024 11:59 PM