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Our offices close at 5pm on 9th April and re-open on 14th April. During this time our contractors will only provide emergency repairs, such as for total electricity loss and major leaks, which you can report by calling 020 7613 8080.

Learn about our online services

3rd Jan 2018

You can access many of our services online – a quick and easy alternative to calling.

  • Find answers to common questions through our simple online database of common questions and answers.
  • Report a repair online 24/7.
  • Pay your rent by text and through our allpay app. Once you’re registered it’s just a tap away.
  • Take part in online live chat. Select the “chat with us” button at the bottom of this screen and type your first name to connect immediately to one of our Service Centre Advisors. If there are no Advisors available then the button will not be visible. Instead you will have the option to leave a message and we will get back to you.