Applications Support Analyst – FTC 18 months
Description
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for an ambitious new team member to join our Applications team and provide comprehensive support for business applications, primarily Dynamics 365 (CRM) and Civica Cx, to ensure a reliable, secure and efficient service is delivered at all times across the Newlon Group.
Working closely with business teams, the service desk and internal stakeholders, your role will focus on monitoring and resolving IT helpdesk tickets, providing IT training and guidance to staff, maintaining clear and accessible end-user documentation, and general data administration and cleansing.
Experienced in the management, administration and configuration of Microsoft Dynamics 365 and Civica Cx or similar, you will have a proven track record of providing first-line applications support and troubleshooting, experience with SQL for data queries and cleansing is preferred. Your technical competencies will be second to none and you must be able to fix common data issues, create reports and dashboards, validate data with filters and be comfortable with Excel functions.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
Applicants must be eligible to work in the UK.
To apply, please email your CV and supporting statement to recruit@newlon.org.uk
Closing date: 23:59 on Sunday 29 March 2026
Interviews will be held in-person at our offices in Hale Village on Monday 13 and Tuesday 14 April 2026
Equality and Diversity Monitoring form (optional)
Due to the high volume of interest that we receive, please note that we will only be able to contact candidates selected to go onto the next stage. If you do not hear from us a week after the deadline date has passed, unfortunately your application has not been successful. We appreciate the time and commitment that goes into applying for a role, and hope this will not discourage you from applying.
Salary: £35,000 per annum plus opportunity to earn up to 5% performance related pay (salary pending pay increase)
Hours: 35 hours per week
Contract: Full-time, fixed-term 18 months
Location: Hale Village, London N17
Closing Date: 29/03/2026 11:59 PM