Customer Service Advisor (Barnsbury) – FTC until March 2027
Description
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for an experienced individual with first class customer service skills to join our team in Barnsbury.
The Barnsbury Estate has a significant profile at Newlon. It is a major regeneration project, providing new homes and green spaces for existing and new residents, and substantial refurbishment to existing blocks in the north of the estate.
You will contribute to the effective running of the Estate by providing a high-quality response service to residents, managing Barnsbury community centres, covering all enquiries relating to housing management and maintenance/repair matters. You will aim to deliver quick and effective solutions to all customers and work collaboratively across all teams to provide an outstanding and supportive service.
With proven experience in a customer focused environment, you will have outstanding communication skills and a good understanding of how to adapt services to meet the diverse needs of customers. You will have a good working knowledge of IT systems and databases and the ability to work well in a team environment.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
Applicants must be eligible to work in the UK.
To apply, please email your CV and supporting statement to recruit@newlon.org.uk
Closing date: 23:59 on Sunday 29 March 2026
Interviews will be held in-person at our offices in Hale Village on Thursday 9 April 2026
Equality and Diversity Monitoring form (optional)
Due to the high volume of interest that we receive, please note that we will only be able to contact candidates selected to go onto the next stage. If you do not hear from us a week after the deadline date has passed, unfortunately your application has not been successful. We appreciate the time and commitment that goes into applying for a role, and hope this will not discourage you from applying.
Salary: £31,728 per annum plus opportunity to earn up to 5% performance related pay (salary pending pay increase)
Hours: 35 hours per week
Contract: Full-time, fixed-term contract until March 2027
Location: Barnsbury but may be required to occasionally work in Hale Village
Closing Date: 29/03/2026 11:59 PM