Caledonian Road burst water main – update for residents
24th Feb 2026
Update at 10:00 10/03/2026
Please find the latest News from Islington Council following Thames Water’s burst water main:
Council Leader’s message to Thames Water – “Thames Water must take action following the flooding on Caledonian Road on Tuesday 24 February”, Council Leader Cllr Una O’Halloran has urged.
In an open letter to Thames Water CEO, Chris Weston, Cllr O’Halloran called for the company to:
- Support residents and businesses on Caledonian Road – ensure that insurance claims are paid out quickly, so those that have lost out from Thames Water negligence are appropriately recompensed.
- Fix infrastructure to prevent further leaks.
- Support people on the ground, respond effectively and improve communications.
Cllr O’Halloran commended council staff and the London Fire Brigade for their response and support of residents, and stated that after years of neglect and inaction, it’s time for Thames Water to put people before profits.
The council’s local economies team are on-site each day working to support local businesses and both the highways and lighting teams are working to get the road re-opened as soon as is possible – once Thames Water repairs are completed. There is also practical and emotional support available for anyone impacted via the Access Islington hubs.
Read Council Leader Cllr Una O’Halloran’s full statement here
“Get your act together” – Council Leader’s message to Thames Water | Islington Council News
The council also communicated the following – Caledonian Road burst water main update:
Following Thames Water’s burst water main on Tuesday 24 February, work to fully reinstate the area is still underway. Thames Water customer and community teams are available to talk about insurance claims, or any other support required at All Saints Church, Caledonian Road, N1 9QW, open from 10am-4pm.
The council’s local economies team are on-site each day working to support local businesses and both the highways and lighting teams are working to get the road re-opened as soon as is possible – once Thames Water repairs are completed.
If you have been directly affected and need additional emotional and practical support, you can visit the council’s Access Islington hubs or make your appointment in advance using this form.
Thames Water updates can be found on their website. They will provide their next status update at 10am on Tuesday 10 March N1 & N7 24/02/26 | Thames Water
If you would like to receive updates directly from Islington Council, please sign up here:
Local updates sign up | Islington Council
Update at 13:45 06/03/2026
Following Thames Water’s burst water main last week, they are continuing works and water quality checks on the pipe, and some roads remain closed while this takes place.
The following bus routes remain affected: 17, 91, 259, 274 and N91. Please plan your journey and allow extra time if you can.
Islington Council are working with them to make sure that the repair work is carried out quickly and to reopen the road as soon as possible.
Please continue to check Thames Water’s website for the latest updates, including the availability of their customer hub and emergency contact details if you have any remaining issues.
Update at 17:30 02/03/2026
We received some information from Islington Council about diverted bus routes which may be helpful with journey planning while part of Caledonian Road remains closed.
Some routes are being diverted due to ongoing works so please ensure you plan your journeys
and consider these when travelling. Bus routes affected 17, 91, 259, 274, N91.
• Routes 17, 91, 259, N91 towards Holloway Road from York Way at Wharfdale Road
Buses are diverted via ahead York Way, right Market Road and left Caledonian Road to
line of route.
• Routes 17, 91, 259, N91 towards Kings Cross from York Way at Market Road
Buses are diverted via right Market Road, left York Way, left Wharfdale Road and right
Caledonian Road to line of route.
• Route 274 towards Angel Islington from Agar Grove at York Way
Buses will be diverted via right York Way, left Wharfdale Road, left Caledonian Road and
right Copenhagen Street to line of route.
• Route 274 towards Camden Town from Copenhagen Street at York Way
Buses will be diverted via left Caledonian Road, ahead Kings Cross Bridge, right Grays
Inn Road, at Pentonville Road via ahead York Way and left Agar Grove to line of route.
Update at 09:45 26/02/2026
UK Power Networks have confirmed that the electricity supply for Ewen House and Ritson House was restored at 2 a.m. last night. They will be knocking on residents’ doors starting from this morning as they need to gain access to carry out safety checks in your home before the power can be supplied to individual flats.
Thames Water are continuing to work on permanently repairing the burst water main.
Their customer support van opened at 09:30 this morning at All Saints Church, N1 9QW, for anyone who wants to speak to them in person. We have been informed that you can make a claim for the loss of any frozen food here, which is a question some residents have asked about.
Update at 18:35 25/02/2026
Electricity supply to Ewen and Ritson House
We have been liaising with UK Power Networks (UKPN) about the electricity supply to your home. They are confident that power will be restored tonight, but it’s not clear how soon. It could be turned back on in the next couple of hours or at any time during the night. In order to turn the power back on they need to carry out safety checks in individual flats.
UKPN are using a third party company called Aspect to knock on people’s doors to check availability for these tests to be carried out. Aspect will also check if you would prefer for them to organise temporary accommodation for you for tonight. Once Aspect confirm you can provide access a second visit will be arranged to carry out the checks. If you are unable to provide access today they will knock on your door tomorrow morning. Please note that the power cannot be restored in your flat until these checks have been carried out.
Update at 11:00 25/02/2026
Thames Water are continuing with repair works to the major water main which burst yesterday afternoon.
Their latest update includes the following information:
Our teams are currently pumping water from the underground void so that repair work can safely resume. Your water will remain in supply, although you may experience some intermittent loss of pressure whilst we carry out the complex repair.
Our Loss Adjuster team and Customer Representatives are on site to support anyone affected by the flooding.
A customer support van is located at All Saints Church, Caledonian Road, N1 9QW, and is available as a hub for on-site assistance. The van will remain in place until 19:00
Everyone on the estate should have water. If you have any issues with your supply please contact Thames Water directly. As the system repressurises Thames Water advise that the water supply could initially sputter, or briefly run cloudy, but it should return to normal after being run for a short period.
They are continuing to provide updates on their website which you can find here.
There is the possibility that residents on the estate could experience short term electricity outages while UK Power Networks (UKPN) check local substations to make sure they are safe to operate. In these instances you would normally get contacted by UKPN and any loss of supply should only be for a short period.
We expect that there could be some issues with leaks following reconnection of supply to the estate. If you notice any leaks anywhere on the estate or in your home please contact us immediately on 020 7613 8080.
We are working to restore the lift service at Crispe House as the lift pit was flooded. We need to replace some parts of the mechanism as well as carrying out drying out works. Works to restore the lift could take up to a week, but we hope that they can be completed sooner and will update residents in the block directly about this. If you have a vulnerability or additional needs and are likely to be impacted by the loss of lift service at Crispe House please email bsv@newlon.org.uk or call our Service Centre on 020 7613 8080 so we can provide appropriate support.
We are working closely with the local authority, emergency services, Thames Water and our own contractors on the clear up of the estate and the wider neighbourhood.
Our understanding is that any claims for loss or damage to possessions should be handled by Thames Water, who have said that they have loss adjusters working in the area. You can find more information on this here .
If you need any additional support we encourage you to contact Thames Water and register for their priority services support, you can find more information about this and what they are required to do in an incident here.