Queensland Road E.ON meter changes needed
If you are a Queensland Road resident, please take a moment to read the following information from E.ON regarding changes needed to your heat pre-payment meter.
13 October 2025
Dear Customer
We need to change your Heat prepayment meter
We manage your prepayment meter through a company called Switch2 but soon we won’t be using them. This means we’ll need to set up your E.ON Heat Pay As You Go (PAYG) meter.
What does this mean?
We’ll need to change your current meter. Once we’ve done this, you’ll need to top up your PAYG meter with us direct. We’ve included a leaflet to give you some more information about E.ON Heat PAYG.
Ways to top up
- Over the phone by debit or credit card on our 24-hour automated payment line on 0800 183 1900.
- Through your online account at eonenergy.com/heat
Keeping your supply on
If you run out of credit and can’t top up, you can activate emergency credit to keep you going between top ups. Also, your meter won’t disconnect if you run out of credit during the friendly hours period. These are through the night, over the weekend, or on bank holidays. Giving you more time to top up if needed.
Call us on 0345 302 4312
Then we can book an appointment for your meter exchange, leave the rest to us. If you do have any other questions just let us know, we’re happy to help.
Yours faithfully
E.ON Heat Team
Contacting the E.ON Heat Team
- Call us on 0345 302 4312
- Live chat with us at eonenergy.com/heat
- Email us at heat@eon-uk.com
We’re open 9am to 5pm Monday to Friday, except on Tuesday when we close at 4pm.