Residents’ Scrutiny Panel
The Scrutiny Panel is a group of ten residents who look in detail at Newlon’s services and performance and make suggestions to improve them. We provide them with all the information they request to do this, whether that’s performance information, costs or comparing what we do with other landlords.
Here are some reports about work the Panel have done in the past:
- Breyer – Report 1
- Breyer – Report 2
- BSW – Report 1
- BSW – Report 2
- Improving customer contact
- Service charge information improvement plan
- Voids and rent accounts – recommendations
- Voids and rent accounts improvement plan
The Panel have a manual setting out how they should conduct scrutiny reviews from beginning to end. It makes the process and expectations clearer and more transparent for both Panel members and Newlon staff. New staff here are taught about the role of their Scrutiny Panel as part of their induction, so that they have an understanding of its importance. We also offer staff an opportunity to come along to a Panel meeting as an observer. If you would like to have a look at the manual, you can find it below.
If you would like to be know more about the Scrutiny Panel, or want to find out if there are any places available, please contact Karen Orr on 020 7613 8084 or at firstname.lastname@example.org.