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Gas safety

As your landlord we are required by law to have your boiler checked every 12 months by a Gas Safe registered engineer, formerly CORGI. To do this, we arrange for our gas contractors, BSW, to make an appointment with you to carry out an annual gas safety check on your equipment.

Carbon monoxide is poisonous and call kill without warning in just a matter of hours, which is why it is so important that you allow our contractors access to your home, so we can carry out this gas safety check.

Procedure

  • Our gas contractor will send you a letter informing you about an appointment.
  • If you are not in when they visit, they will leave a card asking you to contact them.
  • If servicing has not been completed after the first letter, a second letter will be sent by our gas contractor informing you of a second appointment.
  • If you are not available for the second appointment, the gas contractor will make one further attempt to book an appointment by sending a third letter, asking you to contact them.
  • If our gas contractor is unable to complete servicing after a third letter is sent, we will try to contact you by letter and phone (if possible). Failure to book an appointment within two weeks of our letter will result in a solicitor’s letter being sent to you, after which legal action will be taken.
  • Legal action may result in a court of law attendance and an injunctiuon being granted to provide access. If legal action is taken, the cost of the legal proceedings will be charged to you and this can be very costly.
  • If after obtaining an injunction access is not available, we may apply for an injunction to seek possession of your home.

Gas safety is a serious issue, which is why such measures are used when people do not reply to our appointment requests. To find out more about carbon monoxide poisoning and the symptoms and causes please read our ‘health and safety in your home’ leaflet, available at the bottom of this page.

If you have further questions relating to gas safety, please contact us on 020 7613 8080. Alternatively you can email us at customerservice@newlon.org.uk or write to us at Newlon House, 4 Daneland Walk, Hale Village, London, N17 9FE.

In an emergency

If you smell gas or suspect there is a gas escape, you should immediately do the following:

  • Open all doors and windows.
  • Shut off the gas supply at the meter control valve. If gas continues to escape call Transco on the freephone gas emergency number on 0800 111 999.

Related leaflet

Health and safety in your home