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Resident Services – here to help

Newlon’s Resident Services team is here to support residents during this difficult period, as we respond to the impact of the coronavirus.

We know that in times like this it is more important than ever to support our residents, particularly those who are vulnerable. The wellbeing of our residents and the health of our communities are our priorities, and this approach continues to guide us as we respond to the crisis.

We are making sure our essential services are still available to residents, whilst closely following Government and NHS coronavirus guidance to keep the public safe.

For the safety of our residents and staff we are not offering face to face meetings, training, groups or panel events. We have also closed our community centres.

However, we continue to provide services remotely and are enhancing our phone and digital services.

See below for how we can help, as well as a number of additional links and contacts that can provide information and support.

There is also a page on our website about the financial support the government offers, which you may be entitled to.

If you have any questions, worries or concerns, please contact us.

What support we can offer at this time

  • Help in dealing with financial difficulties or debt.
  • Wellbeing service for vulnerable residents who need support.
  • Welfare benefits advice.
  • Employment advice.

What can you do?

  • Stay connected, by contacting your loved ones and friends frequently.
  • Keep informed about what is happening nationally and in your neighbourhood.
  • Keep everything as clean as possible and wash your hands thoroughly and often.
  • Make sure you follow government guidance, including around social distancing.
  • Above all do not panic – stay healthy, rest when you can, and support each other, so we can all get through this together.

Useful links

NHS – symptoms of coronavirus and how to avoid it.

NHS 111 online – if you feel you need medical help.

Government coronavirus information – updated regularly and the best source of reliable information.

Government guidance on health and wellbeing – advice on how to look after your mental and physical health.

AGE UK Advice Line0800 678 1602 (Open 8am – 7pm).

Samaritans116 123 (freephone, available 24/7).

Mind0300 123 3393.

Covid Mutual Aid UK volunteering – mutual aid groups for volunteering and support.

Nextdoor.co.uk – connects you with your community.

Meetup.com – another way to connect with your community.

About Resident Services

Newlon’s Resident Services team runs a range of services, projects and activities to support Newlon residents. The team’s aim is to help residents stablise in their homes and to build strong communities.

You can email us at community.services@newlon.org.uk or call on 020 7033 4605.