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Resident Sales Officer


In this key role, you will work closely with the Resident Sales Manager and be responsible for delivering key sales services to existing residents, such as resales, staircasing, Right to Buy, and lease extensions.

Having previously worked in a similar role involving property transactions, you will have a good knowledge of leasehold/freehold sales within a housing organisation or local authority and an understanding of landlord, tenant and leasehold responsibilities. You will have a strong customer focus and proven track record of providing an effective service to a wide range of residents.

A self-starter, you will feel confident working on your own initiative and have the ability to plan and organise your own workload, as well as working as a key member of our supportive team in delivering an effective and efficient service to our residents across a wide range of sales products. You will have experience in a customer-focussed environment, with excellent telephone and written communication skills and the ability to use a wide range of IT systems.

You will have a solid understanding of property sales, an in-depth knowledge of leasehold transactions and the conveyancing process, and a good understanding of service charges.

In return, you can expect 27 days holiday, an 8% non-contributory pension, excellent benefits and a flexi-time scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.

Newlon Housing Trust is a fast-growing provider of 8,000 high quality affordable homes situated across north and east London. In 2018, we celebrate our 50th anniversary and we have won multiple national awards, including for our outstanding contribution to home ownership and for development team of the year.

Closing dates for applications: 5pm, Tuesday 18th June
Assessments will be held on Friday 28th June
Interviews will be held on Wednesday 10th July

Newlon Housing Trust is a charitable housing association and a committed equal opportunities employer.

Job pack – Resident Sales Officer

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Salary: £35,515 per annum plus eligibility for up to 5% Performance Related Pay

Hours: 35

Contract: Permanent

Location: Tottenham Hale, London, N17

Closing Date: 18/06/2019 05:00 PM