Service Charges
Service Charges are payments by a resident towards the cost of services such as cleaning of communal areas, street lighting on estates, gardening and safety checks. It relates to a payment by a resident towards the cost of services available to all residents outside their own property.
We try to limit items charged to residents as we want our homes to remain affordable. As with all our services we try and give you best value for money by tendering our services on a regular basis.
How are Service Charges calculated?
At the start of the financial year (April) we work out estimated Service Charges for the forthcoming year. We try to make it as accurate as possible based on what has been spent in previous years, along with our knowledge of issues where you live.
Once the cost has been estimates we divide it by the number of properties in the building. We then divide it by 52 to get your weekly Service Charge.
Please note that if you are entitled to Housing Benefit this will normally cover your Service Charge payment.
Related leaflets:
Service Charges - A guide for Tenants (pdf)
Service Charges - A guide for Leaseholders (pdf)
Who to contact
If you are a Leaseholder or a Shared Owner and you have a query relating to your Service Charge, please contact your Leasehold Officer.
For all other residents, please contact Christine Williams on 020 7613 8013 or email her at christine.williams@newlon.org.uk
For all other enquiries see our Contact us page.
