Making a complaint

At Newlon we aim to provide all of our services fairly and efficiently. If you feel we have done something wrong or badly we want to hear about it. Examples might be not carrying out a repair, not responding to letters, providing wrong advice, breaking appointments or if you feel we have been unhelpful.

How to make a complaint:

  • You can email us at complaints@newlon.org.uk.
  • You can write directly to the Quality Manager at Newlon House, 4 Daneland Walk, Hale Village, London, N17 9FE.
  • You can contact us by telephone by calling the Complaints Hotline on 0800 058 2559 (freephone from landlines) or 020 7613 8028.
  • You can visit us in person – by making an appointment to see our Quality Manager at Newlon House or coming to any of our offices.
  • You can use our online complaints form.
  • Complaints can also be made to any member of staff who will pass them on to the Quality Team.

When you make a complaint to us please include a description of what you are complaining about and tell us how you think we can solve the problem.


Related leaflet:

Complaints (pdf)

Contact us:For residents' enquiries phone 020 7613 8080
For all other enquiries see our Contact us page.