Commitment to Diversity
We provide housing and support for one of the UK's most diverse communities. We are committed to ensuring that you receive the same level of service from us whatever your ethnic background, or your level of support or care needs. Our aim is to provide you with decent and affordable housing and to support people to live independent and successful lives.
Our staff are representative of the diverse community we serve and our commitment to supporting diversity is backed up by our Group Diversity Statement, our Group Diversity Policy and our Equal Opportunities Policy:
‘No individual or group shall be treated less favourably than another individual or group because of race, colour, ethnic or national origin, religion, beliefs, age, sex, sexuality, medical condition, physical or mental disability, marital status or responsibility for dependents.’
We work in partnership with Minority Ethnic housing organisations and providers of housing for people with disabilities, such as Livability, to ensure that we are supporting the needs of everyone in our community. Our sister organisations Newlon Fusion and Outward work to increase social inclusion and to aid people with additional care and support needs.
Making it easy for you to access our services
We want to make sure that all of our of residents can easily access our services and information.
If you call Newlon or you come into our head office and you find it hard to communicate in English, we can set up a 3 way conversation through Language Line with a translator who speaks your language.
We also have staff who speak Turkish and Bengali and work directly to support the Turkish and Bengali communities.
Our publications use clear type fonts and sizes to make them easier to read. If your sight is impaired and you wish to have a publication or other information made available to you in Braille or on audio, we can provide this for you. We can also produce documents in larger texts at your request. E-mail: info@newlon.org.uk or call us on 020 7613 8080 for more information.
We work with Social Services and Local Authorities to provide aids and adaptations for people who need more help to live in their homes and we are committed to designing new affordable homes that people can live in for life.
You can also find advice and information in the main languages spoken as a first langauge by our residents on our website and you can change the text size at a click of a button to make it easier to read if your eyesight is impaired.
Equality Impact Assessments
As part of our commitment to Equality and Diversity we want to be sure that our policies and procedures are fair to all residents and that there are no barriers to accessing our services. For more information visit our page on Equality Impact Assessments.
For all other enquiries see our Contact us page.
