Making a complaint

At Newlon we aim to provide all of our services fairly and efficiently.  If you feel we have done something wrong or badly we want to hear about it.  Examples might be not carrying out a repair, not responding to letters, providing wrong advice, breaking appointments or if you feel we have been unhelpful.

We can guarantee that any complaints you do make will be dealt with impartially, objectively and in a thoroughly professional manner.

We can also guarantee that your personal details will be kept confidential – so you will never suffer as a result of your complaint.

We will acknowledge your complaint within 3 working days and aim to resolve it within 10.

Here is an overview of our procedure:
Find out what to do if you have a complaint
Find out what we will do about your complaint
Found out what to do if you are unhappy with our response

Please download our Complaints Leaflet which provides full details of Newlon's complaints procedure.