What we will do

We aim to resolve all complaints quickly and completely. We will acknowledge your complaint within 3 working days. At this stage we will tell you exactly who will investigate your complaint and give you their contact details.  We will also tell you how soon you can expect a full response. This will be within two weeks.

• Who deals with your complaint?
  A Manager who is familiar with the issues you are complaining about will investigate your complaint. If the complaint is about or involves a Manager, a Newlon Director or the Quality Manager will investigate.

We will always apologise if we are at fault, do what we can to put things right, give you a full written response and, in certain circumstances, we may pay compensation.