How to do it

There are several ways you can make a complaint: 

• You can email us at quality@newlon.org.uk.
• You can write directly to Quality Manager at Newlon House, 204 Hoxton Street, London N1 5LH.
• You can contact us by telephone by calling 020 7613 8000 and asking for the Quality Team.
• You can visit us in person – by making an appointment to see our Quality Manager at Newlon House or coming to any of our offices.
• Complaints can be made to any member of staff who will pass them on to the Quality Team.
  
  Please include a description of what you are complaining about and tell us how you think we can solve the problem when writing to us or e-mailing us. We always try and acknowledge receipt of complaints within 3 working days, and respond within 10.