How to do it

There are several ways you can make a complaint: 

• You can email us at complaints@newlon.org.uk.
• You can write directly to the Quality Manager at Newlon House, 204 Hoxton Street, London N1 5LH.
• You can contact us by telephone by calling the Complaints Hotline on 08000 582 559 (freephone from landlines).
• You can visit us in person – by making an appointment to see our Quality Manager at Newlon House or coming to any of our offices.
• You can use our online complaints form.

Complaints can also be made to any member of staff who will pass them on to the Quality Team.

When you make a complaint to us please include a description of what you are complaining about and tell us how you think we can solve the problem. We always try and acknowledge receipt of complaints within 3 working days, and respond within 10.

Related Pages:

Making a Complaint / What we will do / Still Unhappy? / Complaint Form


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