Regulation

On 1st December 2008 the Housing Corporation merged with English Partnerships and split into two brand new organisations - the Homes and Communities Agency (HCA) and the Tenant Services Authority (TSA). 

The Homes and Communities Agency are the national housing and regeneration agency for England. For any future new developments we will apply to the HCA for part of the funding. The Tenant Services Authority are the champions for residents. They work to ensure that local authorities and Housing Associations, like ourselves, are effectively managed and regulated and that we deliver a consistently high level of services to our residents. Future inspections of our services will still be carried out by the Audit Commission on behalf of the TSA.

We recently had a Short Notice Inspection carried out by the Audit Commission, as part of a series of regular inspections carried out on behalf of the Tenant Services Authority.  

Overall, the inspectors' report is positive and we are really pleased that they found more strengths than weaknesses in the inspected services.

The headline results are as follows:

Service Inspected	Assessment
Access and Customer Care	Balance of strengths and weaknesses
Diversity (in the inspected services)	Balance of strengths and weaknesses
Value for Money	Strengths outweigh weaknesses
Responsive Repairs	Balance of strengths and weaknesses
Gas Servicing	Strengths outweigh weaknesses
Current and Former Tenant Arrears	Strengths outweigh weaknesses

For more information about our recent inspection please visit our Inspection Section on this website.

For more information about the TSA and HCA you can visit their websites by following the links below:

Homes and Communities Agency

Tenant Services Authority


<<Back to About Newlon